11kk app's Privacy Policy — Your data is protected

1 Introduction

When you use 11kk app, you share certain personal information with us. This privacy policy clearly explains what data we collect, how we use it, and how we keep it secure.

11kk app believes privacy is a fundamental right. We collect only what is necessary and never sell your data to third parties without cause. By using this platform, you agree to this privacy policy.

This policy is our Terms & Conditions' should be read together. Both documents combined give you the full picture of your relationship with 11kk app.

2 What Information We Collect

Various types of information are collected when you register and use our services on 11kk app. See the details below:

Some information is collected automatically — such as when you logged in, which games you played, and how long you were active. This data is not used to directly identify you, but rather to improve our overall service quality.

3 How Your Information Is Used

11kk app uses your information only for specific, legitimate purposes. We never use your data for any other purpose without your consent.

• Account management: Registration, login, password recovery, and general account maintenance.
• Financial transactions: Processing deposits, handling withdrawals, and ensuring bonuses are correctly applied.
• Security & Fraud Prevention: To detect suspicious activity and keep your account and the platform secure.
• Service Improvement: Analyzing usage patterns to introduce new features and resolve issues.
• Contact: Sending promotions, system updates, and important notifications.
• Legal compliance: Meeting the requirements of applicable laws and regulatory authorities in Bangladesh.
• Responsible Gaming: Monitoring usage patterns to identify potential signs of addiction and provide appropriate support.

11kk app never sells your personal information to advertisers. Contact our support team to opt out of promotional communications.

4 Sharing Information with Third Parties

11kk app may share your information with third parties in limited circumstances. This is always done to ensure your protection and maintain service quality:

• Payment Processors: Transaction details are shared with mobile banking services including bKash, Nagad, and Rocket — solely for the purpose of completing financial transactions.
• KYC service provider: Certified third-party agencies may be engaged for identity verification.
• Legal authorities: Information may be disclosed upon court order or at the request of the Bangladesh Financial Intelligence Unit (BFIU).
• Technology Partners: Server hosting and cybersecurity service providers may access limited system data.

All third parties with whom data is shared are bound by strict confidentiality agreements with 11kk app. They are not permitted to use the information for any purpose beyond what has been specified.

5 Cookies and Tracking Technologies

11kk app uses cookies and similar technologies on its website and app. These help enhance your experience and keep the platform secure.

• Essential cookies: To maintain active login sessions, manage security tokens, and support core platform operations.
• Functional cookies: To remember your preferences (language, theme) and deliver a personalized experience.
• Analytics Cookies: Understanding which parts of the platform are most used and applying those insights to improve our services.
• Security Cookies: To detect unusual logins or suspicious activity.

You can disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not function properly.

6 Data Protection & Security Measures

11kk app protects your data using industry-leading security technology. Our security framework operates on multiple layers:

• 256-bit SSL Encryption: Every data transfer passes through encrypted channels, with no opportunity for third-party interception.
• Two-Factor Authentication (2FA): You can further strengthen your account security by enabling two-factor authentication.
• Data Center Security: Our servers are protected by physical and cyber security measures 24/7.
• Regular Security Audits: Regular penetration testing and security reviews are conducted by third-party specialists.
• Access controls: Only authorized personnel within 11kk app who need access can view your information.
• Data Masking: Payment card numbers and sensitive data are masked before storage.

7 Your Rights

As a member of 11kk app, you have several rights regarding your own information. We respect these rights and help you exercise them:

• Right to Access Your Information: You may request to know what information we hold about you.
• Right to Rectification: If you need to correct inaccurate or outdated information, please contact our support team.
• Right to Erasure: If your account is closed, your information will be deleted after a specified period (unless a legal obligation requires otherwise).
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Opt-Out of Marketing: You can opt out of promotional messages at any time.
• Right to lodge a complaint: You may file a complaint regarding any data protection violation.

To exercise any of these rights, contact our support team. We typically respond within 30 days.

8 Data Retention Period

11kk app does not retain your data indefinitely. Each type of information has a defined retention period:

• Account information: For the duration your account is active, and 5 years after closure (if required by law).
• Financial transaction records: A minimum of 5 years, in accordance with Bangladesh financial regulations.
• KYC documents: 5 years after account closure, then permanently deleted.
• Game & Betting History: 2 years after account closure.
• Log & Technical Data: Typically 90 days to 1 year.

9 Protection of minors' data

11kk app strictly prohibits use by anyone under 18. We never knowingly collect information from minors.

If we are notified that a minor has opened an account, we will immediately close that account and delete all associated data. We will act promptly upon request from a parent or guardian.

10 Privacy Contact

If you have any questions, concerns, or requests regarding this privacy policy, please reach out to our dedicated privacy team:

• Email: [email protected]
• Support: 24/7 Live Chat (log in to the platform)
• Response Time: Typically within 1–3 business days

We take every privacy-related request seriously and work to resolve it as quickly as possible.