11kk app's Terms & Conditions — Learn more in plain English

1 General Terms & Conditions

By using 11kk app (hereinafter referred to as the "Platform" or "we"), you automatically agree to these terms and conditions. If you do not agree with any part of these terms, please do not use 11kk app.

11kk app is an online entertainment and gaming platform. All services provided here are for entertainment purposes only. Users must comply with all applicable local laws when using 11kk app.

These terms and conditions were originally written in Bengali. However, in the event of a legal dispute, the English version shall take precedence. 11kk app may update these terms at any time — please check this page regularly.

2 Account Registration & Verification

To access services on 11kk app, you must create a valid account. You are required to provide accurate and truthful information at the time of registration. Accounts created with false information may be suspended at any time and any remaining balance may be forfeited.

• Only one account per person is allowed. If the same person opens multiple accounts, all accounts will be closed.
• The phone number and email address provided during account registration must be verified.
• As part of KYC (Know Your Customer) verification, a copy of your National ID card or passport may be required.
• Do not share your account login credentials with anyone. You are solely responsible for the security of your account.
• If suspicious activity is detected on an account, 11kk app may temporarily suspend the account pending investigation.

3 Age Restriction & Eligibility

11kk app is strictly for individuals aged 18 and above. Use of this platform by minors is completely prohibited. By registering, you confirm that you are at least 18 years old.

If an account holder is found to be under 18 years of age, the account will be immediately closed and all transactions will be considered void. 11kk app is committed to protecting minors.

4 Deposit & Payment Policy

Deposits on 11kk app can be made using popular Bangladeshi mobile banking services including bKash, Nagad, and Rocket. Here are a few things to know before making a deposit:

• The minimum deposit amount is BDT 50. The maximum limit depends on your account type and verification level.
• Deposits are usually credited to your account instantly. In some cases, bank processing times may cause a slight delay.
• Accurate payment details must be provided when making a deposit. 11kk app is not responsible for failed transactions caused by incorrect information.
• Depositing using another person's payment method is strictly prohibited. Only payment methods registered in the account holder's own name may be used.
• If money laundering or fraud is suspected, 11kk app may freeze the relevant deposit and report the matter to the appropriate authorities.

5 Withdrawal Policy

Withdrawing your winnings from 11kk app is simple and fast. However, there are a few rules you should be aware of before making a withdrawal:

• Withdrawal requests are generally processed within 5 to 30 minutes.
• Your account must be fully verified before any withdrawal can be made.
• Withdrawals can only be made to the same payment method used for the deposit.
• The minimum withdrawal amount is BDT 100. The maximum daily withdrawal limit is set per account.
• Winnings derived from bonuses are subject to wagering requirements before withdrawal.
• Withdrawals may be delayed pending investigation in cases of suspicious activity.

6 Bonus & Promotion Terms

11kk app offers a variety of bonuses and promotions. Each bonus comes with its own terms. Please read the relevant terms carefully before claiming any bonus.

• Welcome Bonus: New members receive a bonus on their first deposit. To withdraw this bonus, a specified wagering requirement must be met.
• Reload Bonus: Weekly or monthly reload bonuses apply on specified days. Each member may use a promotion only once.
• Cashback: Cashback is generally calculated on net losses and credited directly to your account.
• Referral Bonus: Refer a friend and both of you earn a bonus — activated once your referred friend makes their first deposit.

If bonus abuse is confirmed — such as multiple accounts, false information, or exploiting system loopholes — the bonus and any associated winnings will be voided and the account may be closed. 11kk app reserves the right to modify or cancel any promotion at any time.

7 Gaming Rules & Fairness

All games on 11kk app are powered by RNG (Random Number Generator) technology, which is regularly audited by independent third parties. This means every game outcome is completely random and never predetermined.

• If a technical issue occurs during a game (such as a server disconnection), the result of that round may be voided.
• If cheating or a breach of game rules is confirmed, the account will be permanently closed.
• In Live Casino games, the dealer's decision is final.
• Bets placed in the Betting section before odds change will remain valid.
• In special circumstances (such as a match cancellation), bets will be refunded.

8 Responsible Gaming

11kk app is deeply committed to responsible gaming. Gaming is a form of entertainment — it should never be seen as a source of income. We want all our players to enjoy themselves within their limits.

• You can set your own daily, weekly, or monthly deposit limits at any time.
• You have the option to temporarily or permanently close your own account.
• If you notice signs of gaming addiction, please reach out to our support team.
• Our Responsible Play Full details are available on the page.

9 Account Closure & Suspension

11kk app may temporarily or permanently suspend an account for any of the following reasons:

• Registering with false or incorrect information.
• Operating multiple accounts.
• Bonus abuse or attempted fraud.
• Cheating or using automated software in games.
• Harassing other users or staff members.
• Money laundering or suspicious financial activity.

Upon account closure, any legitimate balance will be refunded; however, amounts earned through bonuses or won through fraudulent activity will not be returned. You may also voluntarily close your account at any time — contact support to do so.

10 Privacy & Data Protection

11kk app is committed to protecting your personal information. Learn how we collect, use, and safeguard your data in our Privacy Policy Full details are outlined on the page.

• Your personal information is never sold to third parties.
• All transactions are secured with SSL encryption.
• Information may be disclosed to legal authorities upon request, where required.
• To view or delete your personal data, please contact support.